Q:
Is TyeDee Bin really bear proof?
A: Bears are amazing and powerful creatures, and it would be unrealistic to describe any product as “bear proof”. TyeDee Bin has, however, been rigorously tested by black, grizzly, and even polar bears, and the bins fared very well in each test (just watch the videos!). When used in accordance with the directions, they have proven to be absolutely bear resistant, and very effective at keeping all wildlife out of the garbage, and keeping your property TyeDee and secure.
Q:
Why won't the latch on my bin close properly?
A: Our latch is designed with your safety in mind. The latch always falls forward when the lid is opened. This is to prevent an injury if the lid is blown closed by the wind or if someone bumps the bin. By falling forward the latch acts as a spacer to prevent the lid from slamming down hard on any fingers that could be in between the rim and the lid. The safety design of the latch also prevents children from accidentally being locked inside the bin. If the lid does slam down on the latch, it could cause the latch to bend out of shape, or “squish” closed so it doesn’t fit over the frame and seat on the catch properly. If this happens, you simply need to bend the latch against the handle to re-position it. Occasionally you may find that instead of being bent closed the latch has opened wider than the catch. If this happens, just position the latch between the bin’s rim and the lid and gently push down on the lid to tighten the latch.
Q:
Do I need to secure my TyeDee Bin?
A: Bears are incredibly strong, and can easily upend a bin, but there are a few ways to secure the bin and avoid this. The best way is to mount the bin on a concrete pad (guidelines to making a concrete pad are provided in our info sheets) or other signifcant base using the mount feet which are included with your bin. TyeDee Bin also has holes in the rear corners of the bin’s base to chain or cable the bin to a solid tree or post. For the most part bears are the only North American wildlife that will be able to move a TyeDee Bin, but securing your bin on a solid base or chaining it up will also prevent theft of your bin as well.
Q:
How long does it take to assemble a bin?
A: Our proprietary design means that our bin is super tough for animals to get into, but super easy for you to put together. Even a first time builder can usually complete the job in around half an hour, using only a few tools. Check out our assembly instructions to see all the steps.
Do you have a larger order, or are you picking up your bin? We can build it for you! Contact us for all the details.
Q:
Will my TyeDee Bin rust?
A: TyeDee Bin is an all-steel product, and steel products can be susceptible to corrosion over time. TyeDee Bin is painted with a polyester powder coat paint that is intended to keep your bin protected from the elements and looking good for many years. However, like your car or any other steel item its appearance and life span depend on how you take care of it. To avoid rust on your TyeDee Bin, we recommend washing it once or twice a year. You can use soapy water or a car wash to clean your bin.
Over time we have found that TyeDee Bin is more vulnerable to corrosion on main roads that are heavily salted during the winter. If this situation applies to you, it is essential to wash your bin thoroughly every spring to remove winter salt residue. We also recommend protecting your bin with a car “wax” type product before every winter, or if possible, move the bin back from the road and away from salt spray.
For high element risk areas, our bins are also available in galvanized and even stainless steel. Contact us today for a quote.
Q:
Will I need to repaint my bin, and if so what paint should I use?
TyeDee Bin is a strong, durable product you could enjoy for more than 20 years with proper washing maintenance. During its long life you many want to give your bin a fresh coat of paint, or perhaps you just want a change of colour. If you choose to do this we recommend using alkyd enamel rust paint (Tremclad, Rustoleum, Rust Coat, etc). You may find that you only need to paint the base of the bin as it sits on the ground. For that, you could use alkyd enamel or an aerosol undercoating spray. If the base of the bin is painted every 5-10 years you will ensure a longer life span for your TyeDee Bin.
Q:
Does TyeDee Bin have a warranty?
A: TyeDee Bin has a 1 year limited warranty against manufacturing defects in the paint, structure and integrity of all of its steel components and fasteners.
Due to factors associated with winter road salt and other environmental factors beyond our control, the warranty does not apply to paint issues that arise as a result of neglect.
Q:
How do I handle any warranty issue I might have?
A: If you have an issue, please call 1-877-387-BINS (2467) or e-mail sales@tyedeebin.com . We will work with you to resolve your concerns in the most reasonable way possible. The resolution could involve a service call by one of our customer service specialists, a replacement part may be provided (shipping costs may be applicable), or the bin might be replaced if warranted. While TyeDee Bin reserves all rights in determining warranty resolution, we have a reputation of providing excellent customer service. We stand behind our products and are committed to providing our customers with the highest level of satisfaction possible.